What if you could glean more vacation rental bookings out of your inbound calls while spending less time on the phone? Sound too good to be true? It really isn’t – well, as long as you have LiveRez’s instant quote feature.
The instant quote feature can have a huge impact on your bottom by making bookings over the phone faster and more convenient for both your guests and your reservationists.
Here’s how it works:
1. When a call comes in, your reservationist does a search in the LiveRez back office for availability.
2. They check off the properties that the guest is interested in.
3. They click on send instant quote.
4. They enter in the guest’s contact information.
5. They choose a campaign (for tracking purposes)
6. They select a pre-made template.
7. They hit send.
The guest then gets an email that includes pictures and quotes for the selected properties, and specialized links to these properties on your website. The links go to each property’s page on your website, but the requested dates of reservation are already pre-loaded. So, the guest can easily browse the pictures and property listing, and when they’re ready to book, they’re only one click away.
No need to search for a property.
No need to enter dates and check availability.
Just one click and, boom, they are on the check-out page.
There are number of huge advantages to this, especially if the guest is already next to a computer.
- By sending the guests links to the properties, they can be looking right at the property listing while you are on the phone with them. They can see the pictures, read the descriptions, check out the reviews and more. And, if they have questions, you’re right there to help them.
- They get accurate quotes in seconds. No need for the reservationist to put together a specialized quote.
- If they decide they want to book the property, the reservationist can just walk them through an online booking. That way the guest is actually entering the information, not the reservationist. This will cut down on the work a reservationist has to do and make the process more accurate. No, “can you spell your name out for me, again?”
- Once a quote is sent, a lead is automatically created in the LiveRez system. That way even if the guest doesn’t decide to book right away, you have their contact information so you can follow up or market to them later.
- Need to cut the guest a deal? You can give the guest a coupon code to enter at check out.
With the instant quote feature, the whole reservation process is streamlined. The booking experience will be better for the guest AND for your reservationist. And, this all adds up to more bookings.
Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).
Visit LiveRez.com to learn more:
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