Sign up for October’s Vacation Rental Webinar: 5 Proven Fundamentals for Closing Bookings over the Phone

5 Proven Fundamentals for Closing Bookings over the Phone

October 15 at 2 p.m. ET

The next installment of LiveRez’s vacation rental webinar series is slated for Wednesday, Oct. 15 at 2 p.m. ET.

The webinar is titled: “5 Mobile Trends That Can Make (or break) Your Bank in 2014.” Here’s a brief description to whet your appetite:

When a guest calls you up and inquires about your properties, how good are your reservationists at turning that interest into a booking? Don’t leave valuable bookings on the table. Join us for this 45-minute webinar, where we’ll show you 5 proven fundamentals that are key to closing bookings over the phone.

The webinar is free, and all professional vacation rental managers and their staff are invited to attend. To register, click here.

And for a list of upcoming webinars and recordings of past webinars, check out our webinars page.

Learn More About LiveRez
LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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Vacation Rental Websites: Creating Property Pages that Convert

The property pages on your websites are one of the most crucial steps in your conversion process. They can either wow your potential guests or send them off to browse your competitor’s inventory.

LiveRez puts particular importance on these pages, and gives you the ability to present your properties in the best light, answer travelers’ questions before they are asked, and drive additional bookings and revenue to your bottom line.

Below, we’ll examine some on the key elements of LiveRez property listings, what makes them so different and how they stand out from the competition. Along the way, we’ll include images to show you examples (just click on the image to a see a full resolution version).

Images

Unlike most of our competitors, LiveRez allows you to display your images up to 800 pixels wide. As we noted in a past post, increasing the size of product images can help you increase your bookings.

But, the size isn’t the only important thing here; the use of space is efficient, too.  The layout of the photos on the page maximizes the real estate on the page and doesn’t waste space. Pictures run right to edge.

Furthermore, the gallery tabs and pop-out lightbox slideshow options enhance the viewing experience.

Images

Videos

LiveRez lets you easily embed videos on your property pages, so you can tell the story of your property through this engaging medium. Check out the example below:

Video

Maps

LiveRez makes embedding Google Maps simple. Just enter the longitude and latitude of your property in the back office, and LiveRez does the rest.

Map

HTML Customization

While LiveRez has a solid WYSIWTG editor for people who are not as technically versed as others, the software also offers the ability to add your own HTML to the property listings to unlock additional display possibilities. In the example below, we use a simple html table and some icons to enhance the amenities section.

HTML

Pricing

One of the cool things that LiveRez offers is different options for displaying the price on your property page.  Up front you can optionally include the total price, average nightly rate and any discounts from specials. You can also include rate calendars below in a different section.

Price

Tabbed Layout

With LiveRez, you can use a traditional long-form property layout or use a tabbed layout to organize your content and keep more of it above the fold.

Tabs

Reviews

LiveRez’s guest review and survey system is integrated in with your property listings, allowing you the option of showing reviews on both the property and the management company right on your property page. Statistics show that reviews and ratings from past guests increase buyer confidence and lead to more bookings, especially when they are shown to travelers during the shopping process itself.

Review1

Review2

Calls to Action

Calls to action are one of the most important elements in any marketing environment, absolutely crucial for web conversion and an extremely important factor in getting more bookings. LiveRez sprinkles bold calls to action throughout your property listing, making it easy for the traveler to take the final step in the booking process.

Call to Action

Check out our Additional Resources

These are just a few of the ways that LiveRez’s property listings can get your more bookings. For a more in-depth look at what makes a property listing perform, check out the free recording of our recent webinar “10 Ingredients for Property Listings that Generate Bookings” at our downloads page.  This 30-minute video is packed with ideas for improving your property listings.

Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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New LiveRez Search Option Makes Finding and Booking a Vacation Home Even Easier

LiveRez Calendar Search

LiveRez’s calendar search option makes finding available dates for a property that much easier for guests.

LiveRez recently launched a new feature for its vacation rental websites that makes finding and booking a vacation rental even easier.  It’s called calendar search. And, while the part of the functionality has been an option on LiveRez websites for a while now, a few recent additions really make it that much more powerful.

Via the booking box on LiveRez-powered websites, the primary way guests search is by entering in set arrival and departure dates, and then setting preferences for the types of homes they want (bedrooms, location, etc.). This type of search is the industry standard, and works great for many guests.

But, what if the guest has flexible dates? Or what if it’s a last minute booking and a lot of homes are already booked? That’s where calendar search is so powerful.

Calendar search allows guests to search by a flexible arrival date and then shows each property’s occupancy calendar in the search results. This way, the guest knows the exact availability of the home. Recently, LiveRez made the calendars themselves interactive, meaning that the guest could just click on the arrival date and then click on the departure date, view the property and/or make a booking right from the search results page.

Additionally, LiveRez updated the look of the calendars to make it easier for guests to recognize check-in days and check-out days.

What makes this search so powerful is that it gets guests thinking like reservationists. And, when you can get a guest to think like a reservationist, it makes filling your calendars that much easier.

Guests uncover more reservation options. And, you get more bookings.

Let’s take a closer look at how it works.

Step 1: Guest search with calendar search, entering a flexible arrival date.

LiveRez Calendar Search

Step 2: Guests view the search results and see each property’s calendar.

LiveRez Calendar Search

Step 3: Guests pick their dates right from the property calendar, and then they view the property or book it right from the search results page.

LiveRez Calendar Search

To learn more about how LiveRez can help you improve the vacation rental experience for your guests, owners and employees, call us at (800) 343-2891 or email Sales@LiveRez.com.

Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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How LiveRez’s Instant Quote Feature Can Increase Your Bookings While Cutting Your Costs

Instant Quote

LiveRez’s Instant Quote tool can have a big impact on your bookings, while making your reservationists more efficient.

What if you could glean more vacation rental bookings out of your inbound calls while spending less time on the phone? Sound too good to be true? It really isn’t – well, as long as you have LiveRez’s instant quote feature.

The instant quote feature can have a huge impact on your bottom by making bookings over the phone faster and more convenient for both your guests and your reservationists.

Here’s how it works:

1. When a call comes in, your reservationist does a search in the LiveRez back office for availability.

2. They check off the properties that the guest is interested in.

3. They click on send instant quote.

4. They enter in the guest’s contact information.

5. They choose a campaign (for tracking purposes)

6. They select a pre-made template.

7. They hit send.

The guest then gets an email that includes pictures and quotes for the selected properties, and specialized links to these properties on your website. The links go to each property’s page on your website, but the requested dates of reservation are already pre-loaded. So, the guest can easily browse the pictures and property listing, and when they’re ready to book, they’re only one click away.

Instant Quote

An example of an email produced by LiveRez’s Instant Quote tool.

No need to search for a property.

No need to enter dates and check availability.

Just one click and, boom, they are on the check-out page.

There are number of huge advantages to this, especially if the guest is already next to a computer.

  • By sending the guests links to the properties, they can be looking right at the property listing while you are on the phone with them. They can see the pictures, read the descriptions, check out the reviews and more. And, if they have questions, you’re right there to help them.
  • They get accurate quotes in seconds. No need for the reservationist to put together a specialized quote.
  • If they decide they want to book the property, the reservationist can just walk them through an online booking. That way the guest is actually entering the information, not the reservationist. This will cut down on the work a reservationist has to do and make the process more accurate. No, “can you spell your name out for me, again?”
  • Once a quote is sent, a lead is automatically created in the LiveRez system. That way even if the guest doesn’t decide to book right away, you have their contact information so you can follow up or market to them later.
  • Need to cut the guest a deal? You can give the guest a coupon code to enter at check out.

With the instant quote feature, the whole reservation process is streamlined. The booking experience will be better for the guest AND for your reservationist. And, this all adds up to more bookings.

Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

Did you like this post?

Please consider “liking” it and sharing it on your social media channels via the buttons below. You can also follow us and get notifications of all new posts via the “Follow” button Follow Us in the bottom right-hand part of the screen.