First 2017 Honey Badgers: Jake Swapp and Heather Booth!

Honey Badger Award

Every month, LiveRez employees nominate team members who exemplify the culture and DNA of LiveRez. The winners take home the coveted Honey Badger award!

Our first Honey Badgers of 2017 are (drumroll, please…) Jake Swapp and Heather Booth! Get to know them a little bit better below.

Jake Swapp

Honey Badger - Jake

Member of team LiveRez since: September 2014

A little bit about his family: Married with two little boys, a Boxer and a French Bulldog.

Claim to fame: In 2007, Jake was in a group of Boy Scouts who made the news for getting lost.

Retirement plans: Run an Alpaca Farm and sell their wool!

Bonus fun fact: In addition to killing it for LiveRez, Jake is also a sergeant in the Army Reserve.

Heather Booth

Honey Badger - Heather

Member of Team LiveRez since: May 2015

Family life: Married 21 years with three kids. Kallie (19) and Peanut (17) are competitive cheerleaders, and Garrett (18) is in Navy “A” school.

Things she won’t leave home without: Her kindle and lipstick.

Favorite collections: Old books (especially ones with personal messages in the front cover).

Bonus fun fact: She has 4,398 books on her Kindle!

Learn More About LiveRez

LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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Meet Sam Martin and Bill Taylor – LiveRez’s Honey Badgers of the Month

Congratulations to Sam Martin and Bill Taylor, winners of this month’s team member Honey Badger Awards.

The monthly award goes to LiveRez employees that always put the team first, make others around them stronger, and exemplify the culture and DNA of LiveRez.

Let’s learn some more about this month’s winners!

Sam Martin

Sam Martin - LiveRezSam Martin runs LiveRez’s SEO/SEM department. Over his 5+ years at LiveRez, Sam has become a partner favorite. Perhaps it’s because of his willingness to go above and beyond to help partners and to take the time to explain the concepts of SEO and online advertising. Or, maybe it’s because of the positive impact he’s made on a number of partners’ businesses.

But Sam’s expertise extends far beyond the realm of search engine optimization and online marketing. He’s an expert fisherman, a talented guitar player and huge Jimmy Buffett fan. Sam works from Great Falls, MT, where he lives with his wife, Erica.

Bill Taylor

Bill Taylor - LiveRezBill Taylor works as an infrastructure engineer, specializing in open-source systems and distributed systems. He plays a big role in the company’s ability to scale its solutions as the LiveRez family grows, and he’s also a hawk for security. In their nominations for Bill, his team members noted his exceptional work ethic and praised his ability to find innovative ways to increase operational efficiency.

When he’s not at work, he loves to hunt and fish, and go shooting. A contractor in a previous life, Bill still enjoys woodworking, tinkering around his shop and building things. Bill loves spending time with his wife and four kids, and says family and friends are always No. 1 for him.

Learn More About LiveRez
LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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Perdido Realty Vacations Makes Big Gains with SEO Team, Wins Partner Honey Badger Award

Company Boosts Rankings, Traffic and Bookings, While Trimming Adwords Budget More Than 70%!

Perdido Realty Vacations Wins LiveRez Honey Badger Award

This month’s Partner Honey Badger Award goes to Perdido Realty Vacations. Founded in 1971, the company manages more than 125 homes and condos in Perdido Key, FL.

The company recently made the switch to LiveRez and has made some impressive gains since working with the LiveRez SEO/SEM team. They’ve moved to the front page on Google for three of their main keywords and have seen big increases in their traffic and online bookings, all while spending 73% less on Adwords.

“The first page is awesome, and it is working,” said owner Valerie Hawkins. “We are booking like crazy. It’s been a game changer for us.”

Learn More About LiveRez
LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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LiveRez Implementation Team Sweeps This Month’s Honey Badger Awards!

Congratulations to Rhiannon Chavez and Jeff Latham, winners of this month’s team member Honey Badger Awards.

The monthly award goes to LiveRez employees that always put the team first, make others around them stronger, and exemplify the culture and DNA of LiveRez.

Let’s learn some more about this month’s winners!


Team Member Awards: Rhiannon Chavez and Jeff Latham

Rhi Chavez - LiveRez

Rhiannon Chavez

Rhi is a key member of our implementation team at LiveRez, and regularly pitches in to help support, too.

She says the best part about coming to the office each day is getting to work with an outstanding group of team members who all strive to do their best, as well as the amazing partners she talks with each day.

Outside of work, Rhi’s favorite thing to do is spend time with her family and friends. She’s also an active member of Boise CrossFit and enjoys outdoor runs, hiking, mountain biking and salsa dancing.

Jeff Latham - LiveRez

Jeff Latham

Jeff plays a true hybrid role at LiveRez, working with both the implementation team and the SEO team.

When he’s not optimizing partners’ websites or helping them get live, he’s normally somewhere outdoors (or wishing he was). He loves camping, climbing mountains, and skiing down them, too.

He’s also a die-hard Cleveland sports fan. So between this month’s Honey Badger Award, the Cavs’ NBA Championship and the Indians’ current pennant chase, Jeff is having a pretty good summer.


Learn More About LiveRez
LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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Honey Badger Award: BRIC Vacation Rentals Goes Extra Mile in Giving Back

Each month at LiveRez, we give out our Honey Badger Award to partners and team members that are making a big impact. This month the partner award goes to BRIC Vacation Rentals, and the team member awards go to Mark Sams and Luis Calas. Let’s learn more about what makes them special.

Partner Award: BRIC Vacation Rentals


BRIC Vacation Rentals - Honey Badger Award

Company Gives Generously to Community, Helps Other Partners

On its website, BRIC Vacation Rentals highlights a quote from St. Francis of Assisi: “For it is in giving that we receive.”

But if the company’s actions are any indication, it’s more than just a quote: It’s a mission statement.

BRIC is serious about giving back, whether it’s volunteering to keep local beaches clean in its hometown of Playa del Carmen, hosting golf tourneys to raise money for Keeping Kids in School, or donating vacation rental stays to doctors performing pro-bono surgeries for children in the Cancun area.

Recently, the company has gone out of its way to help other partners in setting up businesses in Mexico. You see, starting a business in Mexico can be a tough proposition if you’re unfamiliar with local laws and practices. BRIC already has a thriving business in Playa del Carmen, and they’ve recently gone above and beyond in helping other partners wade through the process of getting set up.

BRIC gives and gives, and never asks for anything in return. And to us, that makes them the perfect candidate to receive this month’s partner Honey Badger Award!

Team Member Awards: Mark Sams and Luis Calas


The team member Honey Badger Award goes to LiveRez employees that always put the team first, make others around them stronger, and exemplify the culture and DNA of LiveRez.

Our winners this month are Mark Sams and Luis Calas. Let’s learn some more about them.

Mark-Sams-hb3

Mark Sams

Mark is a key member of our development team at LiveRez. Recently, he’s been instrumental in developing a number of soon-to-be-released features, such eSignatures and Responsive Check-Out.

Around the office, Mark is known as the resident pool shark. Beating him even once is considered a badge of honor. Mark was also a competitive racquetball player and still plays recreationally today. He loves being outdoors, camping with his family and seeing new places. While in college, Mark had a technical paper on an original data structure published in Dr. Dobbs Magazine.

Luis-Calas-HB

Luis Calas

Luis carries our design team at LiveRez (just see the photo above). Born in Cuba and raised in New Jersey, Luis has an eye for style (but not so much fashion yet, he says). He loves designing for web and print. For Luis, making it all come together is key, no matter what the medium.

Luis holds a Bachelor of Arts with a concentration in Computer Graphics from Fairleigh Dickinson University. He just celebrated his 18-year anniversary with his wife, Tiffany. In his free time, he enjoys coaching his three boys (Ian, Luke and Gabe) in baseball, basketball and football. Luis said his dream in life is to beat Mark Sams (this month’s other Honey Badger) three times in a row in pool.

Learn More About LiveRez
LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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Honey Badger Awards: Big Bear Luxury Properties Sees 40% Increase in Revenue Thanks to Airbnb Integration

Congratulations to the winners of this month’s Honey Badger Awards! The monthly award highlights members of the LiveRez community, both partners and LiveRez team members,  that are going the extra mile and making big impacts on their organizations. This month we highlight Big Bear Luxury Properties (Partner Winner), and Josh Hurst and Justin Borchardt (Team Member Winners)!

Partner Winner – Big Bear Luxury Properties

Company Grows Revenue 40% with Airbnb Integration

Big Bear Luxury Properties

Each month, we highlight a partner that is making big strides in their business. This month the award goes to Big Bear Luxury Properties in Big Bear Lake, CA.

Big Bear Luxury Properties is absolutely killing it on Airbnb. For the first quarter this year, their rental revenue has increased 40% year over year. And, a big part of that growth has come from their Airbnb bookings.

Jo Ann Cecil, owner of Big Bear Luxury Properties, said she’s definitely thankful that LiveRez partnered with Airbnb. She said not only has it “been a breeze” to add homes to Airbnb, but the support from both LiveRez and Airbnb has been great!

“There is never a question that goes unanswered from both LiveRez and Airbnb,” Cecil said.

One of the keys to the company’s success on Airbnb has been their team’s dedication to learning more about Airbnb and how it operates.

“We look forward to our continued partnership with LiveRez and Airbnb!” Cecil continued. “Here’s to more and more bookings!”

Team Member Winners

The team member award goes to LiveRez employees that always put the team first, make others around them stronger, and exemplify the culture and DNA of LiveRez. Our winners this month are Josh Hurst and Justin Borchardt.

Josh Hurst

Josh Hurst - LiveRezThe Do-It-All Programmer
Josh is a key member of our development team at LiveRez. Throughout his seven years with the company, Josh has worked in just about every department, except billing.

Some fun facts about Josh: He’s been riding the unicycle since he was 11, can beat his older brother Tyler (LiveRez’s VP of Sales/Marketing) in an arm wrestling competition, and is a self-taught web developer. In his free time, Josh reads programming books to keep up on the latest trends.

Justin Borchardt

Justin Borchardt - LiveRezA Black Belt in More Than Just Karate
Justin is a key member of our support team, playing multiple roles in addition to tech support, like handling SSL certificates, DNS updates and working with the engineering team on issues.

Justin has a degree in IT and is pursuing a degree in mobile application development. In his free time, he likes to spend time with his three kids, and enjoys tuner cars and outdoor adventures, like fishing and camping. He also holds a black belt in American Kenpo.

Learn More About LiveRez
LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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Honey Badger Awards: Big Sky Vacation Rentals Uses CRM to Boost Sales 38%

Honey Badger Awards

Each month LiveRez gives out its Honey Badger Awards to highlight team members and LiveRez partners that have made big strides during the month.

This month, we have a new partner award winner and two team member winners.

Partner Winner – Big Sky Vacation Rentals

Newsletter-Cover-Big-Sky

Each month, we highlight a partner that is making big strides in their business. This month the award goes to Big Sky Vacation Rentals in Big Sky, MT.

Big Sky Vacation Rentals’ Owners Mike and Kirsten King recently hired rockstar employee Shelley Henslee, who dug into LiveRez’s lead management system and revolutionized the company’s use of it.

Thanks to her efforts, the team has dramatically increased it close rate for leads. By utilizing the lead status field, Henslee was able to better organize the team’s efforts in working leads.

This led to an impressive close rate of 35% and a whopping 38% increase in booking revenue! Over the course of the year, this improvement in close rate could help Big Sky VR add more than $1 million in additional revenue!

Team Member Winners

Mike-Rob-312

Mike Luna (left) and Rob Holderness (right) are this month’s Honey Badger Award Winners.

The team member award goes to a LiveRez employees that always put the team first, make others around them stronger, and exemplify the culture and DNA of LiveRez. Our winners this month are Mike Luna and Rob Holderness.

Mike Luna

Mike works on our development team, helping build the world’s greatest vacation rental software. Most recently, he’s played a big role in developing LiveTrust, our new trust accounting solution.

When Mike isn’t burning the midnight oil laying down code, he enjoys playing with his two sons, performing science demonstrations for youth groups, playing basketball, cooking, watching movies and wood working (which he started when he built a cradle for his first child).

Rob Holderness

Rob executes LiveRez’s marketing and public relations efforts, plus writes documentation and manages the FAQ system. He also writes blogs (like this one).

A few fun facts about Rob: He wrote his Master’s thesis on a single episode of South Park, played baseball in college, and enjoys playing guitar, fishing and brewing his own beer.

Learn More About LiveRez
LiveRez is the most widely used software platform for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation and property management, websites with online bookings, trust accounting, CRM, housekeeping and maintenance, reporting, reviews and more. LiveRez is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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