10 Ways LiveRez Makes a Vacation Rental Manager’s Job Easier

its-easyOne of the biggest benefits of using LiveRez is how it makes your job easier. The system is set up to be user friendly and favors automation over busy work. It’s that way because our development has been fueled almost exclusively by the suggestions of our property manager partners.  So, if you’re looking to make your job a lot easier while generating more income, you should check out the list below.

1. Sending Emails – LiveRez can automatically send guests personalized emails relating to their reservations without you having to lift a finger or remember to do anything. Email go out automatically, according to the triggers you set up in your system. And, the content is customized to guests based on the information in their reservation. You can even use this system to communicate with owners and vendors.

2. Replying to Inquiries – LiveRez can automatically reply to inquiries from advertising sites with availability, quotes and links to book online. And, if the property isn’t available, it can show up to three similar available properties that are ready to be booked right away.

3. Sending Quotes – LiveRez can easily email online bookable quotes to guests for multiple properties. All your reservationists need to do is search for dates, click a check box next to the available properties the guest is interested in, enter the guest’s contact information and hit send. The system will even automatically create a lead for that guest so you never have to worry about losing their information.

4. Scheduling Work Orders and Reminders – LiveRez can automatically create and schedule work orders upon reservation. Simply check what work orders you’d like to schedule automatically upon reservation, and make sure your properties have assigned vendors. The system will then automatically create work orders upon reservation and email employees/vendors reminders with links to the forms. You can also give employees/vendors access to the work order system, where they can quickly find any work orders assigned to them.

5. Updating Your Website – Need to make a change to your website? Change the content? Add a picture? Create a new property listing? No problem. With LiveRez, you can do all that in real time through our content management system within our back office. No longer will need to wait for a third party vendor to make a change to your website, just to get a bill in the mail a few days later. With LiveRez, you’re in control of your website.

6. Accessing Information – Need to know who is arriving today? How much revenue you did last month? What your occupancy levels are looking like two months out? No problem. LiveRez is chalked full of reports that make accessing crucial information about your business just a few clicks away.

7. Owners Portal – What if your owners could simply log in through your website to make their own bookings, view their owners statements, check out their property calendars and view key reports about their homes? Well, with LiveRez your owners can do all that and more. The LiveRez owners portals are a great tool for keeping your owners happy and informed, and an even better sales tool in convincing new owners to join your rental program.

8. QuickBooks Integration – Many managers prefer to use QuickBooks for their vacation rental accounting. But, the problem is that in order to do that they have to transfer all of the data from their software program into QuickBooks. The problem is made worse when most vacation rental software programs out there provide little to no help in the process. LiveRez, on the other hand, has a real-time integration with QuickBooks to simplify the process and save managers tons of time.

9. All-In-One Platform – LiveRez is an all-in-one platform, meaning you get all of your technology in one place, instead of having to deal with multiple vendors to accomplish your needs. And because our websites and our property management system are all one piece of software, they work together seamlessly. No need to update information in multiple places. No compatibility issues. No finger pointing among vendors when something goes wrong. With LiveRez, you have one technology provider to handle all of your needs.

10. Training and Support – At LiveRez, we want our partners using our software to its full extent. That’s why we offer excellent live support and a whole host of online training and support resources. Additionally, we understand that switching to a new software can be a huge investment of your company’s time and money. So, we assign each new LiveRez partner a dedicated implementation manager to guide them through the transition process.

Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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7 Ways Vacation Rental Software Automation Saves You Time and Makes You More Money

Save Time vacation rental software

Find out 6 ways that LiveRez’s automation can help you save time and make more money.

When you are looking at the getting most return out of your investment in vacation rental software, the first thing you should be looking at is how much time the software is going to save you and your staff, and how much more money it’s going to help you earn. This is the most important area to look at, because it nearly always affects your bottom line much more than the actual cost of the software.

So, in this post, let’s examine some of the top ways LiveRez’s cloud-based vacation rental software platform helps managers save time and make more money.

1. Auto Reponses to Inquiry Emails

Inquiries are great, but they take time and effort to reply to. And, the longer it takes you to respond to an inquiry, the less likely the traveler is to book with you. With LiveRez’s auto responder technology, the system automatically reads the inquiry email, and responds right away with availability, a quote and links to book online. Not only that, but it also automatically creates a lead within your system.

You save time and money because your staff doesn’t have to manually respond. And, you make more money because the inquiry is responded to quickly, around the clock. Plus, you free up your staff to focus on other revenue-generating activities.

2. Emailing Instant Quotes

When a traveler calls in inquiring about a property, they want two things: 1. to get more information about the property, and 2. to book the property. Simplifying this process makes it better for your guest and easier on your staff. That’s why LiveRez allows you to email instant quotes to travelers as you are on the phone with them.

Here’s how it works: A traveler calls you on the phone. They tell you what they are looking for. You do a search within LiveRez. As you go over the search results with the travelers, you just click a check box next to the properties they are interested in. To send them quotes for the properties and the dates, you just click on the email quote button, enter in the traveler’s contact info, select a template and hit send. The email they get will give them pricing information with a link to the property page on your website, where they can check out the property listing and are only one click away from booking the property for the exact dates they requested.

This process saves you money because it will shorten your sales calls. Many guests might actually opt to book online, where they will be entering their own information, not the reservationist. Because the experience will be better for the traveler, they’ll be more likely to book, making you more money. And, even if they don’t book, the system automatically creates a lead in the system, so you’ll have their contact information for marketing purposes.

3. Automatic Reservation-Related Emails

Once you get a booking, you start the process of communicating with the guest about their reservation. For managers that are thorough, this can involve multiple emails. In fact, many managers will manually have their staff create and deliver anywhere from 5 to 10 emails per reservation. Imagine if your software could do all of that automatically, without you lifting a finger or having to remember to do anything at all.

The LiveRez CRM allows you to create a template for any email situation, tailor it to the recipient based on data from the transaction, and then send those emails at precisely the time you want them to go out based on system events.

LiveRez partners use this technology to automate tons of different emails, on all sorts of topics, like:

  • Custom reservation confirmations
  • Custom balance due reminders
  • Custom rental contract emails
  • Custom rental contract reminders
  • Custom pre-arrival emails
  • Custom location area information
  • Custom check-in emails
  • Custom check-out rules emails
  • Custom post-stay feedback emails
  • And more!

When this functionality was first released, one partner estimated that just this one feature would save him nearly $50,000 a year.

4. Work Orders Auto Assigned

For many managers, there are certain types of works orders that need to be created for every reservation. Additionally, many of these managers have employees or vendor pre-assigned to complete these tasks per property. So, we said why not automate the process. With LiveRez, you can choose which work orders you would like to auto create and auto assign upon a new reservation. You can choose who they are assigned to. And, some even let you set the charge for the work and who the work is charged to.

Once a work order is auto created, it can be accessed directly from the transaction for the reservation or from the work order system itself. And the assigned employee or vendor will get an email reminding them of the task. They can even click on a link in the email to go directly to the work order form.

5. Online Booking 24/7  

Once of the easiest ways to save time and make more money is to optimize your website for online bookings. Booking that come in online require no work on the part of your staff. And, statistics show that more and more guest prefer to book online. And think about this: Imagine how many after-hour bookings you could be losing to competitors that offer online bookings.

Anymore, there’s no excuse not to take online bookings. If vetting the guest is an issue, you can always use LiveRez’s pending booking process, which allows you to temporarily hold a guest’s online booking until you approve it.

6. Online Owner Portals

Every manager knows that vacation home owners want information about their properties. And, these owners are not shy about calling you up to get it. With online owner portals, you can give your owners a self-service option for getting information about their properties and making their own bookings. LiveRez lets you create a special online portal for each one of your owners, where they can view reports on their properties, make owner bookings, and view all of their owner statements. Imagine how many calls that would cut down on? Imagine how much happier your owners would be? And, imagine how much of a selling point that would be to an owner coming from a management company that doesn’t offer this?

The best part is that online owner portals are free and unlimited with LiveRez; there’s no additional charge like there is with many other software companies.

7. QuickBooks Integration

For many vacation rental managers, accounting can be a real pain. Why? Because most vacation rental software systems do not have adequate accounting platforms. Many are hard to use. Most bookkeepers aren’t familiar with them since they are used by a small population of users. Many only handle trust accounting and not operations accounting. For these and other reasons, many managers choose to use QuickBooks for their vacation rental accounting. But, the problem they have is getting the accounting data from their software and putting it into QuickBooks.

That’s why LiveRez created its QuickBooks Connector, which can seamlessly transfer a manager’s accounting data from LiveRez to the right spots within the manager’s copy of QuickBooks. This saves managers tons of time each month and helps prevent the errors that managers might see if they were moving all their data over manually.

Conclusion

These are just a few of the many ways that LiveRez can help you save time and make more money. If you want to dive into the specifics of the system, just give us a call and we can schedule a guided product tour, where we’ll show you the ins and outs of the system via an online video conference. Again, just call us at (800) 343-2891 or email [email protected]. We’re happy to assist you.

Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

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Report Shows LiveRez As Most Used Software Among 2013 VRMA Annual Conference Attendees

VRMA 2013 - Vacation Rental Software Breakdown

For the second straight year, LiveRez is the most used software among VRMA Annual Conference Attendees.

On Sunday, VRM Intel released its numbers for property management systems used by attendees of the 2013 VRMA Annual Conference.  And, according to this data, LiveRez is the most used software among attendees.

This marks the second straight year that LiveRez has been the most used software among attendees.  According to the data, nearly a quarter of the 173 companies attending the conference use LiveRez’s all-in-one, cloud-based solution.

Additionally, data from the past three years shows that LiveRez has seen steady growth among VRMA attending companies, with more and more attendees each year indicating LiveRez as their software.

The full presentation is embedded below. To see the original post, visit  VRMintel.com.

 

Learn More About LiveRez
LiveRez is the fastest growing vacation rental software provider for professional vacation rental managers. The company’s cloud-based, end-to-end platform offers fully integrated solutions for reservation management, trust accounting and online marketing, with high-ranking, high-conversion dynamic websites and an extensive affiliate marketing program. The company is a proud Gold Sponsor of the Vacation Rental Manager’s Association (VRMA).

Visit LiveRez.com to learn more:

Did you like this post?

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